Business information

Legal Notice

Last updated: 30 June 2026

This page contains the legal business information for Paint By Dots and explains how you can contact us.

If you have questions about an order, delivery, return or complaint, please contact us by email so we can help you properly.

1. Business information

Paint By Dots operates the website at paintbydots.co and sells creative dot painting kits and related products to consumers.

2. Contact details

You can contact us at:

For the fastest help, please include your order number, name and the email address used when placing the order if your message relates to an existing order.

3. Person responsible for website content

The person or business responsible for the content on this website is:

4. Contract, purchases and customer service

When you place an order through our website, you enter into a purchase contract with the business listed in section 1 above.

Information about prices, delivery, withdrawal rights, returns, complaints and refunds can be found on our relevant policy pages.

• Terms of Service
• Shipping Policy
• Returns & Refunds
• Privacy Notice
• Cookie Policy

5. Intellectual property

All content on this website, including text, images, graphics, product photos, logos, designs, layout and other materials, belongs to Paint By Dots or our licensors unless otherwise stated.

Content must not be copied, reproduced, distributed, changed or used commercially without our prior written permission.

6. Product information

We do our best to make sure product descriptions, images, prices, delivery times and other information on the website are correct and up to date.

Colours, details and display may vary depending on screen, lighting conditions and individual production factors. For personalised products based on uploaded photos, the result may also depend on the quality, lighting, contrast and suitability of the photo.

7. Links to other websites

Our website may contain links to external websites, payment providers, shipping carriers, social media platforms or other third parties.

We are not responsible for the content, security or privacy practices of external websites. When you visit an external website, that website’s own terms and policies apply.

8. Limitation of liability

We aim to keep the website available, secure and accurate, but we cannot guarantee that the website will always be free from errors, interruptions or technical problems.

Nothing on this page limits your statutory consumer rights or our liability where this cannot be limited under applicable law.

9. Complaints and consumer help

If you have a complaint about an order or product, please contact us first at support@paintbydots.co so we can try to resolve the matter directly.

If you are based in another European country and have a cross-border consumer issue, you may be able to seek guidance from your local European Consumer Centre or other relevant consumer advice body.

The former EU Online Dispute Resolution platform, also known as the ODR platform, has been discontinued since 20 July 2025. For that reason, we no longer link to the ODR platform.

10. Governing law

This Legal Notice and use of the website are governed by applicable law, without limiting any mandatory consumer rights you may have in your country of residence.

11. Changes to this Legal Notice

We may update this Legal Notice from time to time, for example if our business details, contact details, services or legal requirements change.

The latest version will always be available on this page. The date at the top shows when this page was last updated.

Questions?

Please contact us.

support@paintbydots.co

Response usually within 24–48 hours