Contact

Contact Information

Last updated: 30 June 2026

Have a question about your order, delivery, return, complaint or personalised dot painting? We are here to help.

For the fastest help, please include your order number and the email address used when placing your order.

1. Customer support

Please contact us if you have questions about:

• your order,
• delivery or tracking,
• returns or cancellation,
• a complaint or damaged item,
• a personalised dot painting from your own photo,
• payment, discount codes or checkout,
• product choice, sizes or framing options.

If your message is about an existing order, please include your order number, your name and the email address used when placing the order.

2. Order and delivery questions

If you contact us about delivery or tracking, please include:

• order number,
• name on the order,
• delivery address,
• tracking number, if you have received one,
• a short description of the issue.

We help with tracking, delivery updates and communication with the shipping carrier if a delivery issue occurs.

3. Returns, cancellations and complaints

If you want to return an item, cancel an eligible purchase or make a complaint about a faulty, damaged or incorrect item, please contact us before sending anything back.

Returns are handled through our European logistics network. Depending on your country and the item ordered, the return address may be in another European country than the market you ordered from.

4. Damaged or incorrect items

If your item is damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Please send us:

• your order number,
• photos of the item,
• photos of the packaging,
• a short explanation of the issue.

We will review the issue and help with an appropriate solution, for example a replacement, repair, partial refund or full refund, depending on the situation.

5. Personalised dot paintings and uploaded photos

If your message is about a personalised dot painting made from your own photo, please include your order number and, where relevant, the image your question relates to.

We use uploaded photos only to process your order, prepare your dot painting, provide customer support and resolve any quality issues. We do not use customer photos in marketing without separate permission.

6. Business information

7. Legal address

This is our legal business address. Do not send returns to this address unless we have specifically asked you to do so. Return addresses are provided separately after contacting customer support.

8. Social media

You can also find Paint By Dots on social media:

• Instagram: @paintbydots.co
• Facebook: Paint By Dots
• TikTok: @paintbydots
• YouTube: @PAINTBYDOTS

For questions about orders, delivery, returns or complaints, we always recommend contacting us by email so we can find your order and help you properly.

9. Complaints

If you are unhappy with an order or our service, please contact us first at support@paintbydots.co so we can try to resolve the matter directly.

Please describe the issue clearly and attach relevant photos or documentation if the issue relates to a faulty, damaged or incorrect item.

10. Updates to contact information

We may update this page from time to time if our contact details, support process or business information changes.

The latest version will always be available on this page. The date at the top shows when this page was last updated.

Need help?

Please write to us.

support@paintbydots.co

Response usually within 24–48 hours