Email support
For orders, custom photos and product questions.
support@paintbydots.coPaint By Dots · Help & Support
Contact and help
Questions about your order or a custom photo? Real people in our European studio are here to help, usually within 24 to 48 hours.
Real humans, not bots
Reply in 24 to 48h
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Always openOrder anytime · we ship from Europe
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Reply time
We usually reply within 24 to 48 hours, Monday to Friday, in your language.
Find us online
Work-in-progress, finished pieces and ideas from the community.
Quick answers
Before you write to us
The questions we get most, answered simply. Most replies are right here.
01Delivery and tracking
Orders usually arrive within 5 to 7 working days. As soon as your kit ships, we email you a tracking link so you can follow every step of the journey.
02Order Guarantee and delivery issues
Added the optional Order Guarantee at checkout? If anything arrives damaged or goes missing, we reprint or refund it, just send a photo and your order number and we’ll sort it out quickly.
03Custom photo dot painting kits
Upload your photo and we turn it into a printable dot canvas. A designer reviews every image by hand and emails you a preview to approve before we print, so you know exactly what you’ll get.
04Returns
Unopened kits can be returned within 14 days. Personalised photo canvases are made to order, see our returns page for how those are handled.
05Materials and quality
Every canvas is printed in Europe on premium matte stock with clear, evenly spaced circles, paired with lightfast dot markers so your finished artwork stays crisp for years.
Send us a message
Still need a hand? Tell us everything.
Add your order number if you have one and we’ll come back to you personally, usually within a day or two.
The Paint By Dots studioReal people · Made in Europe
Prefer email? Write to support@paintbydots.co
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Monthly giveaway
Win a dot painting kit, every month
Every month we give away a kit of your choice to one subscriber. Join the list above and you are automatically entered, no purchase needed.
See giveaway rules